Audio conference FAQ

GENERAL FAQ

The following FAQs apply to M2 Max, M2, Luna, Luna lite.  

1. How to turn on/off the device?

  • When the device is off, long-press the power button, the device turns on and the equipment status indicator light flashes blue;
  • When the device is on, long-press the power button, the device turns off and the equipment status indicator light goes off.

 

2.How do I charge my device?

Please connect it to the computer with a USB. 

Situation 1:The device is turned off.

  • When the battery is not fully charged, the device status indicator lights up yellow-green and flashes.
  • When the battery is full, the device status indicator will be yellow-green.

Situation 2:The device is turned on.

The device status indicator lights up blue and flashes.

     

    3. How can I mute/unmute the microphone?

    • Short press the mute button, the microphone is muted and the device status light turns red;
    • Short press the mute button to unmute the microphone and the red status light of the device will be off.

     

    4. How to connect the device with Bluetooth?

    Situation 1:Connect it to your mobile phone with Bluetooth

    • When the device is turned on, long-press the Bluetooth button to make the device Bluetooth enter the waiting state for pairing.
    • Click the device Bluetooth name in the Bluetooth list of the mobile phone to connect to the device Bluetooth.
    • When it is successfully connected, the device status indicator turns blue.

      Situation 2:Connect with Dongle

      • When the device is on, plug Dongle into computer;
      • It will be auto-pairing, when it is connected, the status light of the device turns blue.

       

      5. How do I use the call button?

      • For Skype for Business incoming call, short press the device phone key to answering the call;
      • During a Skype for Business call, short press the device phone key to answer and hang up;
      • For Skype for Business incoming calls, long-press the device phone key to reject the call.

       

      6. How can I extend the pickup distance of the speakerphones?

      You can cascade 2 speakerphones to extend the pickup distance.

       

      7. How do I use the Daisy chain function?

      The Daisy chain function requires the use of a Daisy chain cable.

      Use Daisy chain cable to connect the output ports of device 1 and device 2.

      Situation 1: USB connection + Daisy chain

      Source light of the device shows green under the USB connection.

      Source light of the device shows ice blue when Daisy chains another device.

      Situation 2: Bluetooth connection + Daisy chain

      Source light of the device shows blue under Bluetooth connection.

      Source light of the device shows ice blue when Daisy chains another device.

       

      8. Which button can be synchronized in cascade?

      Microphone mute button、Volume"+"-" button、Voice IA button can be synchronized.

       

      9. Do I need to enable Voice IA when I use the microphone in a conference room?

      Voice IA is off by default every time the device is turned on.

      In a quiet conference room with no noise, the default mode (non-Voice IA) is generally recommended.

       

      10. How to turn on/off the Voice IA function button?

      • Short press the Voice IA button of the device, the device sends out "Voice IA ON", which means the noise reduction is turned on.
      • Short press the device Voice IA button again, the device sends out "Voice IA OFF" , which means the noise reduction is turned off.

      Note: When you make a call at wired state, there will be a prompt tone when you turn on/off Voice IA. When you make a call at wireless state, there will be no prompt tone.

       

      11. What is the difference between Voice IA on/off?

      • Voice IA can detect the noise in the environment.
      • One key to open intelligent noise reduction.
      • Suppress all the noise that may appear in the office, such as air conditioning sound, keyboard sound, chair pulling sound, etc.
      • And auxiliary automatic voice gain function, increase voice, provide a clear and clean call experience.

       

      12. How to adjust microphone pickup settings

      The pickup adjustment can be set by installing the EMEET PC tool eMeetLink.

      Steps:

      • Open eMeetLink software.
      • Disable microphone array, increase the distance from the device, but the effect of noise reduction will be reduced.
      • Increasing microphone gain can improve sound pickup and distance from the device.

       

      13. How to use the device to play music?

      Connect the device via USB/Dongle/phone Bluetooth, set the device as the default audio device in the Sound Settings, open the music player, and play music.

       

      PROFESSIONAL SPEAKERPHONE M2 MAX

      1. How to reconnect the device?

      When the device is on and Bluetooth is connected:

      • Short press the Bluetooth button of the device, the device will be disconnected, and the device status indicator will always be white;
      • Short press the Bluetooth button of the device again, the device successfully reconnects to Bluetooth, and the device status indicator is always blue.

      2. How many mics does M2 Max have?

      It has newly upgraded 4 professional microphones(48KHZ, 16bit).

      3. What is the range of the microphone in a normal tone of voice?

      M2 Max generally could support meetings with 8-12 attendees. The best voice pickup range is 5 feet away.

      4. How can I check the battery level?

      Press the power button when powered on.
      The status LED turns green to indicate the battery level.
      The status LED turns red to indicate a low battery.

      5. Can I connect the M2 Max to a headset?

      You can connect it to the headset jack using a 3.5mm headset cable. When they are connected, the source LED turns yellow.

      Note: When the headset is connected, the speaker will be automatically muted.

       

       

      SMART CONFERENCE SPEAKER M2 

        1. How can I mute/unmute the microphone?

        • Short press the device mute button, the ring status indicator of the device will be red and the microphone will be muted;

        • Short press the device mute button again, the red ring status indicator of the device goes out, and the microphone is unmuted.

         

        2. How to connect the device with Bluetooth?

        Situation 1: Connect your mobile phone with Bluetooth:

        1. When the device is turned on, long-press the Bluetooth button to make the device Bluetooth enter the waiting state for pairing.

        2. Click the device Bluetooth name in the Bluetooth list of the mobile phone to connect to the device Bluetooth.

        3. The connection is successful, and the device status indicator is always blue.

        Situation 2: Connect Dongle

        1. When the device is turned on, plug Dongle into the computer.

        2. Automatic pairing, the device status indicator is always on blue, and the Dongle is successfully connected.

         

        3. How to adjust the pickup settings?

        The adjustment of the pickup can be set by downloading and installing eMeetLink.

        1. Open the eMeetLink software and click on the device picture to enter the setting interface.

        2. Turning on the microphone array enhances the sound pickup in the direction of the speaker. The louder the sound picked up in the specified direction, the clearer the sound;

        3. Turning off the microphone array increases the distance of the call, but the noise reduction effect will be reduced.

        4. Drag the slider to select the size of the microphone gain, the larger the value, the greater the microphone gain, the louder the picked up sound.

         

          4. Can the microphone be extended?

          If you want to extend the pickup distance, you can cascade two M2, operate perfectly for a meeting room that accommodates 10-16 people.

           

          USB SPEAKERPHONE M0  

          1. How to turn M0 on/off?

          When the device is connected to the USB power supply, it will automatically turn on; after the USB power supply is removed, it will automatically turn off.

           

          2. How can I mute/unmute microphone?
          • Short press the device mute button, the status indicator of the device will be red and the microphone will be muted;
          • Short press the device mute button again, the red status indicator of the device goes out, and the microphone is unmuted.

           

          3. How can I mute/unmute speaker volume?
          • Short press the speaker volume mute button of the device, the speaker button LED lights up in red, and the speaker is muted;
          • Short press the speaker volume mute button again, the LED light of the speaker button goes out, and the speaker is unmuted.

           

          4. How many people can M0 support?

          M0 generally could be suitable for groups of up to 5 attendees.

           

          5. Why does the ice-blue light of M0 flash in different directions?

          After the device is plugged into the computer, the 360° Omni-directional microphone is on, and the situation is fine.

           

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