CUSTOMER SERVICE FAQ

ORDERS

1. Where can I check my order information?
  • For registered users, please go to the customer account page to check out your order status.

2. Can I cancel my order?

If your order is under the "awaiting fulfillment" status, you may contact EMEET Customer Support to cancel the order;
Note: "awaiting fulfillment" means your order has been received but not shipped yet.

Once your products are shipped, you can apply for a return/refund after you receive the order.

3. Will I receive a confirmation email after placing an order?

Yes, an order confirmation email will be sent to you after we receive your order. Tracking information will be sent later as your products are shipped.

PAYMENTS

1. What payment methods does EMEET accept?

We accept the following payment methods:

2. Can I change my order payment method?

If the order is placed but not paid yet, you can change your payment method.
If the order is paid successfully and under the “awaiting fulfillment” status, you can contact EMEET Customer Support to cancel the order and change your order payment method.

SHIPPING

1. Which countries do you ship to?

We ship products within the U.S. (So far, we may not deliver to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, and U.S. Virgin Islands.)

2. How much does the shipping cost?

We offer free shipping on orders over $25, for orders under $25, the shipping fee will be $5.

3. How long does delivery usually take?

The delivery usually takes around 3-10 business days. However, it may vary due to the current COVID-19 situation.

4. What are your shipping carriers?

The carrier services include but not limited to DHL, FedEx, UPS, Amazon warehouse.

5. If I ordered more than one item, would they be delivered at the same time?

If you purchase a few items on the same day, we will try to deliver them at the same time.

6. How do you notify the customer that the products have been shipped?

A confirmation email with tracking information will be sent when the products are ready to be shipped from the warehouse.
Please note that you may not change your delivery address or modify/cancel your order after the products are shipped.

WARRANTY

1. How long is the warranty period?

The regular warranty period is one year. But we offer an exclusive service EMEET CARE on this website, which upgrades the warranty period from one year to two years.

2. How can I get the EMEET CARE?

You will automatically get EMEET CARE while purchasing products on this website.

RETURN & REFUND

1. What’s your return policy?

7 DAYS DOA RETURN POLICY

If you receive damaged, different, or nonfunctional items, you can return them for an exchange or a full refund within 7 days that you receive the package.

To process that, please send an email to support@emeet.com, and clearly address the issue with the pictures/video, the picture of the entire package is also required.

Our customer service team will reply to you within 24 hours.

If the DOA return is approved, you will receive the “Return Instruction”. Please send back your products within 7 days following the Return Instructions.

All returned items need to be in original condition without any installation marks or signs of use and need to be sealed in the original packaging.

Once the returned items are received and pass the inspection, you will get the full refund and the return shipping cost reimbursement. The process will take 5 business days.

30 DAYS FREE-REASON RETURN POLICY

If you are not happy with your purchase for any reason, within 30 days from the date that you receive the package, you can apply for a full refund.

To process that, please send an email to support@emeet.com to confirm that the products are in good condition and fulfill the free-reason return policy, please note the picture of the entire package is also required.

Our customer service team will reply to you within 24 hours.

If the free-reason return is approved, you will receive the “Return Instruction”. Please send back your products within 7 days following the Return Instructions.

All returned items need to be in good condition without any installation marks or signs of use and need to be sealed in the original packaging.

Note: Good condition means that the product still maintains the original quality and function, and the product itself, accessories (attachment), trademark identification, and instruction manual are all available.

Once the returned items are received and pass the inspection, you will get the full refund. The process will take 5 business days. Please note the return shipping costs are at the buyer's expense.

2. When will I receive my refund?

We will notify you once we’ve received and inspected your return. And the process will take 5 business days. You’ll be automatically refunded on your original payment method after that, but please note it can take some time for your bank or credit card company to process and post the refund.

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