ORDER FAQ

1. Where can I find my orders?

For registered users, go to the My order page to see your order status.

For guest users, please contact customer service with the order number and email address.

2. Can the order be canceled?

If the order is under status awaiting fulfillment, the customer can contact EMEET Customer Support to cancel the order; If the order is confirmed, the order cannot be canceled.

3. What does awaiting fulfillment mean?

The order is placed and the payment has been made, under awaiting confirmation process.

4. How do I use my discount link?

Click on the discount link listed in the promotion email. You'll be taken to the web store.

Add your selections to your shopping cart and go to checkout.

Your promotion will automatically be applied to your order and will be reflected in the total amount. The discount amount will be listed in the “Discount" line.

5. Will I receive a confirmation email after placing an order?

Once we have received your order, we will send you an order confirmation email. However, your receipt of the above email does not constitute a confirmation that we have accepted your order, nor does it constitute confirmation of our offer to sell. It simply means that we have confirmed receipt of your order.

6. What should I do if my order status has not changed for a long time?

If the logistics tracking number has been provided, there is no logistics operation information for more than three days. Please contact customer service (support@emeet.com) to solve the problem.

7. What should I do when I sign up for it?

When you sign for the product please check it is in good condition. Ensure no damage may have occurred during delivery, or for any other reason. If you have any problems, please contact the customer service team (support@emeet.com).

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