StarReach Privacy Policy

Latest version release date: December 2023

Welcome to use EMEET’s products and mobile application (APP) "StarReach" (hereinafter referred to as "products and services")! The products and services are provided by Shenzhen EMEET Technology Co., Ltd. (registered address is Unit 2C, Building A6, China Merchants Guangming Science and Technology Park, No. 3009 Guangguang Road, Fenghuang Street, Guangming District, Shenzhen) and its subsidiaries developed and operated by companies and affiliated companies (hereinafter referred to as "we"). Ensuring the data security and privacy protection of users is our top priority. This privacy policy sets out the data collected when you access and use our products and services and how it is processed.

Please be sure to read carefully and confirm that you fully understand all the rules and points of this Privacy Policy before continuing to use our products. Once you choose to use it, you are deemed to agree to the entire content of this Privacy Policy.

This policy applies to personal information including but not limited to personal information that you actively provide during the use of products and services or that is generated due to the needs of products and services. However, this policy does not apply to the use of your personal information by third parties. We encourage you to familiarize yourself with the corresponding privacy policies before providing information to such third parties.

If you have any objections or questions about the terms of this policy, you can contact us through the contact information published in Article 8 "How to Contact Us" of this policy.

This policy will help you understand the following:

1. How we collect and use your information

2. How we process your information

3. How we store your information

4. How we protect your information

5. How do you manage your information?

6. How we handle minors’ information

7. Changes to this Privacy Policy

8. How to contact us

1. How we collect and use your information

We collect personal information to operate more efficiently and provide you with the best experience. The channels through which we collect personal information include:

You provide information directly to us

When you feedback problems to us, you may be asked to provide your email, mobile phone and other contact information so that we can better respond and meet your needs.

Information we obtain when you use the Services

system language

In order to provide you with services in the corresponding language, we need to obtain your system language to provide you with convenient policy text product descriptions and related services.

Log information

When you use our services, in order to maintain the stable and safe operation of products and services, we may collect device information, software information, your activities on the user end and other related information. We will use this information to analyze trends and manage the software.

Cookies

Cookie is a neutral technology that allows the website server to store data on the client or read data from the client. We may collect your information by placing secure cookies, identifiers and related technologies, such as retaining your preferences in order to provide you with better user experience and services. Any information we collect will be used only in aggregate form and does not contain any personal information. Please understand that some of our services can only be achieved through the use of Cookies. You can modify the acceptance of cookies or reject the cookies of this App if your browser or browser add-on permits. However, rejecting the cookies of this App may prevent you from using some of the features of the App’s services that rely on cookies.

Bluetooth access

For connecting headphones. The functions of this App rely on connecting your headphones via Bluetooth. Therefore, if you refuse authorization, the normal use of the functions of this App will be affected. During your use, you can choose to turn off the above permissions through the "Settings" of your mobile phone to withdraw your consent at any time.

Run crash information

In order to ensure that you have a continuous good experience when using our products, we need to identify and address problems with our products in operation in a timely manner, so we will use Tencent Bugly to collect information about operational crashes of our products and software. We will use this information to continuously optimize our products and services.

Obtain personal information about you from third parties

In order to ensure the stable operation of products and software or to implement related functions, we may access the software development kit (SDK) provided by a third party to achieve the aforementioned purposes. We will fulfill our duty of prudence and conduct strict security testing on the software tool development kit (SDK) used by our partners to obtain information to protect data security.

The third-party SDK we access mainly serves the needs of you and other users. Therefore, when meeting new service requirements and changes in business functions, we may adjust the third-party SDK we access. We will publicly explain to you the latest status of accessing third-party SDKs here in a timely manner . The third-party SDKs currently connected to products and software are listed below:

LarkSSOSDK

Operating entity: ByteDance

Function (Purpose): Lark Login Authorization

Types of personal information collected: https://www.feishu.cn/privacy-checklist

GTSDK、GTExtensionSDK、GTCommonSDK

Operating entity: getui

Function (Purpose): Push Messages1

Types of personal information collected: Device-related information (IMEI, IDFA, Android ID, MAC, OAID, Advertising ID, Serial Number, IMSI, UAID, ICCID), the list of software installations, Wi-Fi address, when the mutual promotion of life is shut down, the SDK will be authorized to carry out the link adjustment to ensure that the timeliness of the received message (SDK native collection, does not involve the sharing of data).

ZXSDK-Noidfa

Operating entity: ZXID

Function (Purpose): Provide device identification and security risk control services, push notification messages to users.

Types of personal information collected: Device information (device manufacturer, device model, device system information), device network information (device networking method, status information), device environment information (screen brightness, battery status and country), device application information (versions of common device applications).

FacebookSDK

Operating entity: Facebook

Function (Purpose) : Base module integration for react-native for feature development.

Types of personal information collected: Framework Usage, which may cell phone device properties, including information about the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, application and file names and types, and plug-ins. Device Operations, including information about the operations performed on the Services and pages visited. Identifiers, including information such as unique identifiers, device IDs and other identifiers, and home device IDs associated with the same device or account. Network and connection, the name of the mobile operator or ISP, language, time zone, cell phone number, IP address, connection speed, information about other devices nearby or on the network, and the Wi-Fi hotspot to which you are connected, among other information to use our Services. Cookie data, data from cookies and other similar technologies stored on your device, including cookie IDs and settings.

2. How we process your information

Generally, we will not share or disclose your personal information with any company, organization or individual other than our affiliates , except in the following circumstances:

Obtain your explicit consent or authorization in advance;
Provided in accordance with applicable laws and regulations, legal process requirements, mandatory administrative or judicial requirements;
To the extent permitted by laws and regulations, it is necessary to protect the interests, property or safety of our affiliates or partners, you or other users or the public from damage;
Only by sharing your information can we realize the core functions of our products and services or provide the services you need;
Handle disputes or controversies between you and others upon your request;
Compliance with relevant agreements or other legal documents signed with you;
Used based on social and public interests that comply with laws and regulations.

3. How we store your information

Generally speaking, we will only retain your personal information for the minimum period necessary to fulfill the purpose, unless required to comply with applicable laws, regulations, court decisions or law enforcement authorities. We will delete or anonymize your personal information within a reasonable period when we no longer have a business reason to retain the information.

We will store personal information generated and collected in a certain country locally and comply with applicable local laws and regulations. In other words, we will store users’ personal information collected in China within China.

4. How we protect your information

We have used security measures that comply with industry standards to protect the personal information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably feasible measures to protect your personal information.

After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and the steps you can take to prevent and reduce risks on your own. Suggestions, remedies for you, etc. We will promptly inform you of the incident-related information through email, mobile phone text messages, APP pop-ups, APP notification bar push messages, etc. When it is difficult to notify personal information subjects one by one, we will issue announcements in reasonable and effective ways. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

5. How do you manage your information?

In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:

Access and correct your personal information

You have the right to access your personal information, except for exceptions provided by laws and regulations; when you find errors in the personal information we process about you, you have the right to ask us to make corrections. You can contact us through the methods described in Article 8 of this Privacy Policy.

Delete your personal information

You can make a request to us to delete personal information under the following circumstances:

If our processing of personal information violates laws and regulations;
If we collect and use your personal information without your consent;
If our processing of personal information violates our agreement with you;
If you no longer use our products or services;
If we no longer provide products or services to you.

When you delete information from our services, we may not delete the corresponding information in the backup system immediately, but we will delete the information when the backup is updated.

Change the scope of your authorization and consent

You can turn off the relevant authorization in the system settings of your device. Please note that after you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.

In response to your above request

When you exercise the above rights, we may ask you to verify your identity.

For your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the situation. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical.

Please understand that due to technical limitations, legal or regulatory requirements, we may not be able to meet all your requirements, and we will provide feedback within the time limit specified by laws and regulations. At the same time, we will continue to optimize our products and services to protect your rights.

6. How we handle minors’ information

Our products, websites and services are primarily intended for adults. Children should not use our related services without the consent of their parents or guardians. For cases where we collect personal information from children with parental consent, we will only use or publicly disclose this information as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child.

Although the definition of children varies by local laws and customs, we consider anyone under the age of 14 to be a child. If we discover that we have collected personal information from children without first obtaining verifiable parental consent, we will seek to delete the data as quickly as possible.

7. Changes to this Privacy Policy

We may revise the content of this privacy policy from time to time. We will not reduce your rights under this privacy policy without your explicit consent. We will post any revised versions of our Privacy Policy on this page. If the change will result in a substantial impairment of your rights under this Privacy Policy, we will provide a notice in a prominent position on the website and application settings page before the change takes effect. If there are changes in the type of personal information collected, the purpose of information processing, or the method of processing, we will obtain your consent again. We will also archive older versions of this Privacy Policy for your review.

8. How to contact us

If you have any questions, complaints or suggestions about this Privacy Policy or matters related to personal information protection, you can contact us in the following ways:

Send questions to our email ;
Mail your questions to the following address:

2 C , Building A, 6 , Merchants Science and Technology Park, No. 3009 , Guangguang Road , Fenghuang Street, Guangming District, Shenzhen, Guangdong Province, China

Postcode: 5 18000