Jupiter FAQ
1. How can I turn the device on/off?
- Turn on
Plug the USB-C connector into your computer, the device will automatically turn on.
Then open the software you want to use with the webcam, the device status indicator will show white.
- Turn off
Unplug the USB connector from your computer or laptop, the device will automatically turn off.
- Plug-and-play supports your computer to recognize the webcam immediately.
Note: If your computer does not instantly recognize the webcam, try to plug into a different USB port or restart the computer.
2.How to install the device on a tripod?
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Look for a 1/4 threaded hole in the bottom of the camera.
- Twist the pieces together until they are snugly joined.
- Place your webcam with the tripod anywhere you desire to the best position to frame yourself.
3.How to install the device on the PC?
- Place your webcam on a computer, laptop, or monitor at a position you desire.
- Unfold the universal clip so it fits the top of your monitor or laptop screen.
- Manually adjust the webcam up/down to the best position to frame yourself.
4. How to adjust the EMEET Jupiter settings？
Please connect the device to the computer and follow the steps below:
- Connect the device to a computer via USB cable.
Firmware Update
- In the upper right corner, you can see your device’s firmware version.
- Also, you can click the “update” button to get the latest version.
Camera Settings
- You can flip mirror the image.
Zoom
- After closing the auto mode, you can adjust the view up, down, left, and right and zoom the screen from 60°-96°.
Video Setting
- You can set the power line frequency (anti-flicker) according to your own needs, also adjust the filters, brightness, contrast, sharpness, saturation, and white balance.
- If you want to restore all settings, click "Restore Defaults".
5. How to protect my privacy?
The camera is attached with a physical privacy lens cover that you can put over the camera lens. No need to worry about privacy security issues.
6. How can you zoom in on EMEET webcam?
It has a 1080p webcam with automatic low light correction and an automatic focus function which will adjust the scene's field of view to zoom in to the humans in the room.
Please take the following steps to zoom it:
- Connect the device to the computer via USB cable.
- Downloading and installing the EMEET PC tool EMEETLINK.
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Open the EMEETLINK software to enter the setting interface.
7. What is AI focus？
The AI focus function of our Jupiter conference room webcam is defined as human-shape tracking and automatic scene zooming.
For example, when a person enters the Jupiter streaming camera’s angle range or the person is moving, the Jupiter USB webcam will automatically capture the body shape, zoom the video screen, and keep the video screen at a suitable size.
8. What about the compatibility of Jupiter?
9. How to set up my device on the Mac system?
Connect your device to the computer at first. Then select System Preferences > Sound.
(1) Setting Default Microphone
Under the Sound tab, click Input, and then select EMEET Jupiter as the default microphone.
(2) Setting Default speaker
Click "Output" under the Sound tab, then select EMEET M2 Max as the default speaker device.
(3) Camera Switching
"Photo Booth" software as an example
- Open the "Photo Booth" software
- Click the "camera" option in the menu bar.
- Select "HD Webcam EMEET CXX"
10. How to set up my device on the Windows system?
Connect your device to the computer at first.
(1) Setting the sound
Open the sound setting page Right-click the 🔊 icon from the lower right corner of the computer, then click "Open Sound Settings".
Test the speaker of EMEET Jupiter on your computer:
- Select EMEET Jupiter as the output device.
- Just simply play music or video on any website or software.
- Adjust the device's volume according to your need.
- Then you can hear the sound coming from EMEET Jupiter.
Test the microphone of EMEET Jupiter on your computer:
- select EMEET Jupiter as the input device.
- Tap the device or say something.
- Then you can see the volume bar fluctuates.
(2) Setting the camera privacy
- Enter your computer settings.
- Click "privacy", and then select "camera" to display the settings.
- Allow access to the camera on this device: click change to enable camera access.
- Allow apps to access your camera: enable permission to use the EMEET camera normally.
11. How to set my device as default?
(1) Search for "Control panel" in the lower-left corner, open the control panel, and select "Hardware and Sound".
(2) Select "Manage audio device" in sound.
(3)Set EMEET device as the default microphone
(5) Set EMEET device as the default speaker
- Click the Recording tab on the top of the displayed setup window.
- Under the Recording tab, select EMEET Jupiter, and then click the "Set as Default device".
- Double click the microphone EMEET Jupiter and click "levels".
- Drag the slider to the volume level you want, and click "OK" to save the changes.
- Click the Playback tab on the top of the displayed setup window.
- Under the Playback tab, select EMEET Jupiter，and then click "Set as Default device".
- Click OK to save your changes.
12. How to start a meeting on Zoom?
After connecting your EMEET Jupiter to the computer, start your meeting on Zoom with the following steps.
(1) Click the settings icon on the top right.
(2) Click the "Video", then select “HD Webcam EMEET Jupiter ” as the camera device.
(3) Click "Audio" option, then select “HD Webcam EMEET Jupiter” as the microphone and speaker device.
13. How to start a meeting on Skype?
After connecting your EMEET Jupiter to the computer, start your meeting on Skype with the following steps.
(2) Select the "Audio & Video" option, then set the camera, microphone and speaker to “HD Webcam EMEET Jupiter”.
14. How to start a meeting on Skype for Business?
After connecting your EMEET Jupiter to the computer, start your meeting on Skype for Business as the following steps:
- Click the lower left button to select your primary device.
- Or click the audio device settings to enter the setting interface.
- Select the "Video Device" option, then set the camera to “HD Webcam EMEET Jupiter”.
- Select the "Audio Device" option, then set the microphone and speaker to “HD Webcam EMEET Jupiter”.
15. How to start a meeting on Google Meet?
(1) Allow sites to use your camera- Step1: open your Google website, enter the settings display by clicking the right-upper.
- Step2: click Security and Privacy, then click Site Settings.
- Step3: Select Camera in site settings. Then select your camera device, and click "Sites can ask to use your camera".
(2) Allow the app to use your camera
- Step1: Select Google meet in site settings.
- Step2: Select allow cameras to visit the Google Meet site.
(3) Select as default device
- Step 1: Click the Setting button at the top right.
- Step 2: Choose EMEET Cxxx as the microphone device: the blue volume icon will fluctuate when you say something.
- Step 3: Choose EMEET Cxxx as the speaker device. Clicking the test button, then you will listen to music from the device.
- Step 4: Choose EMEET Cxxx as the Video device: you will see the image from the right side.
16. How to start a meeting on Microsoft Teams？
(1) In the Microsoft Teams main window, click your profile picture in the top right of the window then select Device Settings from the drop-down menu. 
(3) Scroll down to Camera. Then Choose HD Webcam EMEET Jupiter as your Camera.
17.What should I do if the focusing speed is slow during camera use?
If there is dirt or dust on the lens, it can affect the transparency and reflective ability of the lens, leading to an increase in the diffraction and scattering of light, which can cause a decrease in the sensitivity and accuracy of the focusing system, affecting the speed and accuracy of focus.
We suggest using a dust-free cloth or eyeglass cloth to gently wipe the dirty lens.
If the above methods do not solve the problem, please contact us in a timely manner.