EMEET Piko FAQ

Does it support autofocus?

Yes.

What is the max resolution and fps? Does it support 4k or 1080P?

The default resolution/fps is 4K30fps;

640*360@30FPS, 640*480@30FPS, 800*600@30FPS, 960*720@30FPS, 1024*576@30FPS, 1024*576@60FPS, 1280*720@30FPS, 1280*720@60FPS, 1280*960@30FPS, 1920*1080@30FPS, 1920*1080@60FPS, 2560*1440@30FPS, 3840*2160@30FPS

Are there built-in microphones?

Yes, there are 3 built-in microphones.

Does it support multi-cam setup?

Yes, you can connect up to 4 devices in EMEET STUDIO for your multi-cam setup.

Is there a supporting software for more advanced settings?

Yes, EMEET STUDIO.

Is it a must to use with the software?

No, you can use the webcam without the software. If you need more advanced features, please download EMEET STUDIO.

Is it plug and play? Is it a must to download EMEET STUDIO?

Yes, it's plug and play, and you can use it without EMEET STUDIO, but you can enjoy more advanced features with it.

What are the advantages of dual-camera focus?

One of the two lenses is the main imaging lens, and the other is an AI lens. The main lens is used for imaging while the AI lens is used to assist in focusing and facial exposure.

Compared to traditional webcams, the advantages of dual camera lie in three aspects: face detection, focus, and metering:

• Clearer images and more natural facial exposure and imaging.
• Faster autofocus and more intelligent facial focus with the AI lens.
• Offer more focusing/metering modes.

What are the advantages of Piko+ over Piko?

Piko+ adopts a 1/2.55" sensor while Piko's sensor is 1/2.8". With a bigger sensor, Piko+ performs better in low-light environments.

Do both Piko and Piko+ support multi-cam streaming?

Yes, via EMEET STUDIO.

Can the field of view be adjusted?

Yes, via EMEET STUDIO.

How to stream vertically?

• Open EMEET STUDIO - Software Settings - Output - Preview mode - Vertical
• Rotate the webcam to portrait mode.

I purchased Piko and Piko+ at the same time. Can they be used together in EMEET STUDIO? How many devices can I use at the same time?

Yes, you can use Piko and Piko+ together in EMEET STUDIO. Up to 4 devices at the same time.

What's in the box?

Piko:

• EMEET Piko*1
• Tripod TD301 (Silver)*1
• Mounting base*1
• USB-C cable (1.5m)*1
• Quick start guide*1
• Warranty*1

Piko+:

• EMEET Piko+*1
• Tripod TD301 (Silver)*1
• Mounting base*1
• USB-C cable (1.5m)*1
• USB-C to USB-A adapter
• Quick start guide*1
• Warranty*1

Piko does not come with an adapter, what type of adapter can I buy myself?

https://emeet.com/products/accessories-cta-adapter

Is it normal for the camera to heat up during use?

Yes.

What if the camera is not recognized by third-party software?

1. Other programs occupied: Close all other programs that may occupy camera resources, including video software running in the background, virtual camera software, etc., and then reopen the third-party software.

2. Permission settings: Check the relevant permission settings in the operating system. For Windows, go to "Settings" > "Privacy" > "Camera" to ensure that third-party software is allowed to access the camera. For Macs, confirm the permissions for the software in "System Preferences" > "Security & Privacy" > "Camera".

3. Software settings:Confirm the camera settings of the third-party software. Open the settings or options menu of the software, find the settings related to the camera, and select the correct camera device.

What if cameras are not recognized?

Connectivity: Please check if the USB connection is correct. Try reconnecting the camera.

Driver conflict: Drivers for other devices on your computer may conflict with the camera driver. Check the device for yellow exclamation marks or question marks in Device Manager, try to uninstall the driver, and then reinstall the camera driver.

What if the autofocus speed is slow during use?

Ensure sufficient lighting: In a low-light environment, the camera focusing system may have difficulty finding the right focus point, resulting in slower focusing speed.

Avoid excessive similarity between the subject and the background: Similarity between the subject and the background will lead to slower focusing speed because the camera needs to determine the focus repeatedly. Adjust the camera angle or change the background to make the subject clearly distinguishable from the background.

Check lens cleanliness: Dust or dirt may affect focusing performance. Clean the lens regularly to ensure it's clean and free of stains.

What is the field of view (FOV) of Piko?

Piko: 73°

Piko+: 73°

What is the size of the sensor?

Piko: 1/2.8"

Piko+: 1/2.55"

How long is the USB cable?

1.5m

Is the default resolution 4K?

The default resolution is 4K30fps; 3840*2160@30fps.

What software is compatible?

Compatible with mainstream live streaming software such as OBS, Twitch, YouTube, Facebook, Xsplit, ManyCam, etc.

What operating systems are compatible?

Windows (10, 11); macOS (10.14 or later).

What are the specifications of the privacy cover?

Material: Silicone

Dimensions: 40*40*4mm

Weight: 6.5g±0.3g

What video encoding formats are supported?

MJPEG (Default) / YUY2