Note: The above resolution support is all based on the MJPEG video encoding format.

Fixed focus, recommended usage distance is 30~100cm.

Zoom function is not supported.

The optimal pickup distance range of the built-in microphone is 1 meter and within. It is recommended to use it within this distance for the best effect.

With EMEETLINK, more personalized setting functions can be unlocked.

• Check the lens: Ensure there is no dirt or obstruction. Wipe the lens gently with a microfiber cloth; do not use alcohol-containing cleaners.
• Improve lighting: Avoid backlighting/dim environments; side lighting or ring fill lights can be used.
• Adjust shooting distance: Ensure the person/object is within the camera's focusing range (30-100cm), not too close or too far.
• Check software settings: In meeting or video software, the system often prioritizes video smoothness and compresses the video, which may lead to lower clarity. Try optimizing the network or manually increasing image quality/resolution in the software.
• Confirm resolution and frame rate: Manually set appropriate resolution and frame rate in the software; avoid using default low parameters.
• Hardware troubleshooting: If the above methods are ineffective, test on another device. If the issue persists, contact customer service.

• USB connection: Check if the cable is plugged in properly. Try replacing the USB interface or re-plugging.
• USB Hub: If using a hub, check its quality and power supply. Try connecting directly to the computer interface.
• Privacy settings: Check computer settings to ensure the application has permission to access the camera.
• Device driver: Open "Device Manager", find the corresponding driver. If abnormal, right-click to uninstall and then re-plug the camera to reinstall.
• Cross-device test: Try connecting to another computer to rule out computer-specific issues. If it still fails, contact customer service.