Política de Privacidade

Last Updated: October 23, 2026
Effective Date: October 23, 2026

1. Scope and Responsible Entity

Thank you for your interest in EMEET INNOVATIONS (US) INC. ("EMEET", "we", "us" or "our") and its affiliated companies. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website at emeet.com (the "Site"), make a purchase from us, or use related services offered through the Site (collectively, the "Services").

EMEET INNOVATIONS (US) INC. is the controller of the personal data processed for the purposes described in this Policy. Personal data means information relating to an identified or identifiable individual.

About our software products. This Privacy Policy applies to our website and e-commerce services. Our software products, such as EMEET STUDIO, have their own dedicated privacy policies that apply when you use those products. Please refer to the privacy policy presented within the specific product for details about how we handle data in connection with that product.

By using our Services, you consent to the privacy practices described in this Policy, to the extent permitted by applicable law. This Policy is incorporated into and is subject to the Terms of Use.

2. Information We Collect

2.1 Information You Provide

When you create an account, place an order, contact customer support, sign up for marketing communications, or participate in surveys or promotions, we may collect the following types of information:

• Contact and account information: name, email address, phone number, shipping and billing address, account password

• Order and transaction information: order details, payment information (processed by our payment providers — we do not store full credit card numbers), purchase history, shipping and delivery status

• Support and communications: the content of messages you send to us, including any attachments, and records of our responses

• Marketing preferences: your preferences for receiving promotional communications and your consent status where required

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• Device and technical information: IP address, browser type and version, operating system, device type, language settings, screen resolution

• Usage and browsing data: pages visited, time spent on pages, referring and exit pages, click patterns, access times, date and time of visit

• Location information: approximate geographic location derived from your IP address

We collect this information using cookies, web beacons, log files and similar technologies. For more information about cookies and your choices, please refer to our relevant policies.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors: transaction and payment verification data

• Shipping and logistics providers: delivery status information

• Marketing and analytics partners: aggregated or de-identified usage insights, where permitted by applicable law

• Social media platforms: if you choose to interact with us through social media features, we may receive information available through your account settings on those platforms

3. How We Use Your Information

We use personal information for the following purposes:

3.1 To Provide and Fulfill Orders

• Process and fulfill your orders, including payment processing, shipping, and delivery

• Register your purchase for warranty and product support purposes

• Send order confirmations, shipping notifications, and customer service updates

• Handle returns, exchanges, and warranty claims

3.2 To Operate and Improve the Site and Services

• Maintain and improve the functionality, security, and performance of our Site

• Monitor and analyze usage trends to improve user experience and product offerings

• Diagnose technical issues and prevent fraud, abuse, and unauthorized access

• Personalize your browsing experience and product recommendations

3.3 Customer Support

• Respond to your inquiries, support requests, and feedback

• Troubleshoot product or order issues

• Keep records of support interactions for quality assurance and training

3.4 Marketing and Communications (where permitted by law)

• Send you product updates, promotional offers, and news about EMEET products and events

• Provide personalized marketing content based on your interests and purchase history

• Administer surveys, contests, or promotional events you choose to participate in

You can opt out of marketing communications at any time by following the unsubscribe link in any marketing email or by contacting us at support@emeet.com.

3.5 Legal Compliance and Protection

• Comply with applicable laws, regulations, and legal obligations

• Respond to lawful requests and legal process from government authorities

• Protect our rights, property, and safety, and that of our users and others

• Detect, investigate, and prevent fraud, security incidents, and other unlawful activities

4. Legal Bases for Processing (EEA and UK)

For individuals in the European Economic Area (EEA) and the United Kingdom, our legal bases for processing personal data are:

Processing activity	Legal basis
Order fulfillment, payment processing, and delivery	Performance of a contract — processing is necessary to fulfill your purchase and related obligations
Account management and customer support	Performance of a contract; legitimate interests where the processing is not the main purpose of the relationship
Site operation, security, fraud prevention, and service improvement	Legitimate interests — we have a legitimate interest in operating a secure, reliable, and continuously improving service, balanced against your privacy rights
Marketing communications	Consent, where required by applicable law; otherwise legitimate interests in promoting our products and services
Compliance with legal obligations	Legal obligation — where processing is required by applicable law, regulation, or legal process

When processing is based on consent, you can withdraw your consent at any time. Withdrawal does not affect processing lawfully carried out before withdrawal. Where processing is based on legitimate interests, you may object as described in Section 8.

5. Sharing and Disclosure

We do not sell your personal information. We may share personal information in the following circumstances:

5.1 Service Providers

We share personal information with third-party service providers who perform services on our behalf, including:

• Payment processing: payment gateways and card processors to handle transactions

• Order fulfillment and shipping: logistics and delivery partners

• E-commerce platform: our Site is hosted on Shopify, which provides the online store platform

• Hosting and IT infrastructure: cloud hosting and technology infrastructure providers

• Marketing and analytics: email service providers, advertising partners, and analytics tools (where you have provided appropriate consent or where otherwise permitted by law)

• Customer support: support tools and service providers assisting with customer inquiries

• Fraud prevention and security: providers helping us detect and prevent fraud and abuse

These providers are contractually required to protect personal information, use it only for the purposes we specify, and comply with applicable data protection laws.

5.2 Affiliated Companies

We may share personal information with our affiliated companies for purposes consistent with this Policy, such as order fulfillment, customer support, product development, and internal operations. Such access is subject to appropriate safeguards and confidentiality obligations.

5.3 Legal Requirements and Protection

We may disclose personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request

• Enforce our Terms of Use and other agreements

• Detect, investigate, prevent, or address fraud, security, or technical issues

• Protect the rights, property, or safety of EMEET, our users, employees, or the public, as required or permitted by law

5.4 Business Transfers

If EMEET is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will take reasonable steps to ensure that the transferee agrees to protect your personal information consistent with this Policy, and we will provide notice where required by applicable law.

6. International Data Transfers

Our Site is hosted and operated in the United States, and our service providers may be located in other countries. Personal information collected through the Site may be transferred to, stored in, or processed in countries outside your country of residence, including the United States and Singapore.

These countries may have data protection laws that differ from those in your home country. We take steps to ensure that personal data receives an equivalent level of protection wherever it is processed.

For transfers of personal data from the EEA or UK to countries not recognized as providing an adequate level of data protection, we rely on appropriate safeguards such as the European Commission Standard Contractual Clauses (SCCs), together with supplementary technical and organizational measures — including encryption in transit and at rest, access controls, data minimization, and contractual data protection obligations.

You may obtain a copy of the relevant safeguards by contacting us at support@emeet.com.

7. Data Retention and Security

7.1 Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Processing and completing your orders

• Providing customer support and resolving issues

• Maintaining account records

• Complying with legal, tax, and accounting requirements

• Protecting against fraud and abuse

• Enforcing our legal rights and agreements

The specific retention period depends on the type of information and the purpose for which it is used. When personal information is no longer needed, we securely delete or anonymize it. Information retained to meet a legal obligation or resolve a claim is restricted to that purpose.

7.2 Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest

• Access controls and role-based permissions

• Regular security assessments and monitoring

• Employee training on data protection and security

• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Protect your account credentials and notify us immediately if you suspect unauthorized access.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

8.1 General Choices

• Marketing communications: You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by contacting us at support@emeet.com.

• Cookies: For information about managing cookies and similar technologies, please refer to our relevant policies.

• Account information: You can review and update certain account information through your account settings on the Site.

8.2 EEA and UK Residents

If you are located in the EEA or UK, you may have the following rights under the GDPR or UK GDPR:

• Right of access: request confirmation of whether we process your personal data and obtain a copy

• Right to rectification: request correction of inaccurate or incomplete personal data

• Right to erasure: request deletion of your personal data in certain circumstances

• Right to restriction: request restriction of processing in certain circumstances

• Right to data portability: request transfer of your personal data in a structured, commonly used format

• Right to object: object to processing based on legitimate interests or for direct marketing purposes

• Right to withdraw consent: withdraw consent you have previously given

To exercise these rights, please contact us at support@emeet.com. We will respond within the applicable legal timeframe. We may request information to verify your identity before processing your request. You also have the right to complain to your local data protection authority.

8.3 California Residents (CCPA/CPRA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Categories of personal information we collect. In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers: name, email address, phone number, shipping and billing address, IP address, account identifier

• Commercial information: records of products purchased, order history, and transaction details

• Internet or other electronic network activity information: browsing history, pages visited, device information, and interaction with our Site

• Customer records information: contact and payment information (payment data is processed by our payment providers)

Sources. We collect personal information directly from you (when you place an order, create an account, or contact us) and automatically when you visit our Site. We may also receive information from our service providers, such as payment processors and shipping partners.

Purposes. We use personal information for the purposes described in Section 3, including order fulfillment, customer support, site operation and improvement, marketing (where permitted), and legal compliance.

Disclosure. We disclose personal information to the categories of recipients described in Section 5, including service providers, affiliated companies, and as required by law.

Your rights:

• Right to know: request information about the personal information we have collected about you in the preceding 12 months

• Right to delete: request deletion of your personal information, subject to certain exceptions

• Right to correct: request correction of inaccurate personal information

• Right to opt out of sale or sharing: we do not sell your personal information and we do not share personal information for cross-context behavioral advertising

• Right to non-discrimination: you will not receive discriminatory treatment for exercising your CCPA rights

To exercise these rights, please contact us at support@emeet.com or call us at +1 866 312 3636. We will verify your identity in accordance with applicable law.

8.4 Other Jurisdictions

Where applicable local privacy laws provide additional rights, you can contact us to exercise those rights. Mandatory local requirements prevail over inconsistent wording in this Policy.

9. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not use our Services or provide any personal information to us.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we might have information from or about a child under 13, please contact us at support@emeet.com.

For users in the EEA and UK, you must be at least 16 years old (or the relevant age in your jurisdiction where you are considered a minor) to use our Services. If you are under that age, you may only use the Services with the consent and supervision of your parent or legal guardian.

10. Third-Party Links and Services

Our Site may contain links to third-party websites, services, and social media platforms that are not operated or controlled by EMEET. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by EMEET through our Site and Services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make material changes, we will provide appropriate notice through the Site or by other means before the changes take effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

We encourage you to review this Policy periodically. Your continued use of our Services after changes become effective constitutes your acceptance of the updated Policy, to the extent permitted by applicable law.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

EMEET INNOVATIONS (US) INC.

Email: support@emeet.com

Phone: +1 866 312 3636 (9 AM–5 PM Eastern Time)