1. Which countries/areas do you ship to？And how much will I be charged for shipping?
For the deliverable address and the shipping cost, please refer to the form below:
|Deliverable Country/Region||Shipping Policy|
|America||United States, Canada||Free shipping on ALL orders.
Note: So far, we cannot deliver to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Federated States of Micronesia, and U.S. Virgin Islands, and APO, FPO, or DPO addresses.
|Asia & Pacific||HongKong||Free shipping on ALL orders.|
|Australia||Free shipping on orders over AUD $75.00.
For orders under AUD $75.00, the freight will be AUD $25.00.
|New Zealand||Free shipping on orders over NZD $75.00.
For orders under NZD $75.00, the freight will be NZD $25.00.
|Singapore||Free shipping on orders over SGD $65.00.
For orders under SGD $65.00, the freight will be SGD $20.00.
|Korea||Free shipping on orders over USD $49.00. For orders under USD $49.00, the freight will be USD $15.00.|
|Europe||Austria, Bulgaria, Belgium, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain||Free shipping on ALL orders.|
|United Kingdom||Free shipping on orders over GBP £49.00. For orders under GBP £49.00, the freight will be GBP £15.00.|
|Middle East||United Arab Emirates||Free shipping on orders over USD $49.00. For orders under USD $49.00, the freight will be USD $15.00.|
For the countries or areas not listed in the above form, please contact EMEET Sales Team for more information.
2. How long can I receive my parcel?
|Deliverable Country/Region||Transit Time|
|America||United States||Around 2-5 business days|
|Asia & Pacific||Hong Kong||Around 2-5 business days|
|Australia, New Zealand, New Zealand, Singapore, Korea||Around 4-7 business days|
|Europe||Austria, Bulgaria, Belgium, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain||Around 3-10 business days
Note: The time may vary based on your shipping address.
|United Kingdom||Around 4-7 business days|
|Middle East||United Arab Emirates||Around 4-9 business days|
For urgent demands, please contact EMEET Support Team to check whether a faster shipping method is available. And this may create the extra shipping cost.
3. What are your shipping carriers?
We use express delivery services to ensure quick, safe delivery. Our carrier partners are included but not limited to Amazon Logistics, DHL, FedEx, UPS, USPS, and forwarder channel.
Based on the detailed situation, we will choose the carrier that works best for you.
4. How can I track my order?
You can track your parcel via the methods below:
- Check the order details from My Account >> Order History.
- Check the link from shipment notification email sent by EMEET.
- Use the tracking number to check from the express website:
USPS: Welcome | USPS
SF Express: http://www.sf-express.com/cn/sc/
US Amazon Logistics: https://track.amazon.com/
EU Amazon Logistics: https://www.swiship.de/track/
- Contact EMEET Support Team for help.
5. If I purchase a few items, will they be delivered at the same time?
If you purchase the items on the same day, we will try to deliver them at the same time.
Based on the stock level, your order may be delivered via separate parcels.
Once shipped out, a shipment notification email will be updated to you automatically.
6. How can I track my order?
You can track your order on your account if you have registered one on emeet.com.
If you haven't registered on our site, you can also Click Here to track your order with Order Number & Email.
For more shipping information, please contact email@example.com for help.
7. Can I change the shipping address of my order?
- Before you receive the order confirmation email, you can change the address by yourself.
- If the order is placed but not shipped out, please kindly contact firstname.lastname@example.org to modify the address.
- After you receive the shipment notification email, the address can not be changed any longer. Please kindly contact email@example.com for later assistance.
8. What if I don't receive my package?
If after 5 business days since the order was placed, you do not get any shipping updates or have not received your package, please contact us via firstname.lastname@example.org at the first moment.
We will check the details with the carrier and guide you the remedy procedures accordingly.
9. What if my parcel is in shortage, incorrect, or damaged?
- Order Number
- Photo of package(showing the shipping label)
- Photo of internal products
- Detailed description of your situation
EMEET will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps in the first place.
お荷物の不足、誤送、破損があった場合は、以下の情報を記入したメールにて email@example.com までお問い合わせください：