HS50 FAQ
1.How to turn on/off the device?
Once the cable is connected to your mobile phone or computer, the device is ready to use.
When it's not in use, you just need to unplug the cable from your mobile phone or computer. No need to turn it on/off manually.
2.Device display
3.How to adjust the headband and microphone boom?
1. Adjust the headband to achieve a comfortable and secure fit around your cranium.
2. Ensure the microphone boom is optimally positioned near your mouth for usage when required.
4.How to connect the device?
To connect your EMEET GeniusCall HS50 headset to a computer, depending on the USB model of the headset, plug the headset into a USB-A or USB-C port on your computer.
5.How to mute the microphone of the device?
Short press the mute button on the in-line control. When the light turns red, the microphone is muted. Unmute it by pressing this button again.
Note
- When muted, the button LED indicator turns red.
- The microphone mute button is only effective during audio pickup or calls, otherwise it will have no effect.
6.How to use the device to play music?
Upon establishing a USB connection to a computer or smartphone, and designating the HS50 as the audio playback device, open your music player to embrace an auditory experience.
7.Which operating system is HS50 compatible with?
The HS50 boasts cross-platform compatibility, facilitating connections to both computers and smartphones inclusive of Windows & MAC operating systems, as well as Android and iOS mobile platforms.
Support is extended to Windows® 7 (limited to 1080p and below), Windows 8.1, Windows 10 or later versions, macOS™ 10.10 or subsequent iterations, and Linux (UVC compatibility is requisite).
8.Which software platform is HS50 compatible with?
The headset is compatible with Zoom, Microsoft Teams, Skype, Google Meet, Cisco Webex, Bluejeans, Lifesize, Slack, and Line.
9.Is it compatible with Android and iPhone devices?
Indeed, it is!
Please note: Certain Android devices may necessitate activating the OTG function to recognize the headphones, with steps as follows:
1. Navigate to phone settings and locate OTG.
2. Once OTG has been enabled, the headphones will be identifiable by the mobile device.
10.What to do if the microphone volume on a Mac computer is insufficient?
1. On the main screen of your Mac, select the Apple icon in the upper left corner, then click on System Preferences.
2. From there, open the Sound menu.
3. In the Input tab, select the EMEET GeniusCall HS50 device and adjust the volume of the microphone accordingly.
11.What can I do if the microphone has noise?
1. Inspect the quality of the network connection.
2. Verify the proper functioning of your computer's software.
12.What can I do if the speaker has noise during a call?
1. Check if there's an issue with the other party's audio.
2. Verify if computer software is functioning correctly.
13.How to deal with echo during a call?
Try switching to a quiet, clean environment to use the phone.
14.What to do if there's no audio from the headphones?
1. First, check if the device recognizes the headphones.
2. After confirming that the headphones are recognized, check if they are selected as the output/input device.
3. Check the audio settings of the device to ensure that the headphones are allowed to receive and send audio.
15.Why doesn't the mute function of the HS50 display synchronously on Zoom and Microsoft Teams software?
The linkage display of mute function among Zoom or Microsoft Teams software, and hardware devices requires the devices to pass official certification and testing from the meeting software.
Our HS50 product has not yet been certified for this, but this does not affect the use of HS50 on these software platforms.
When you are in a Zoom or Microsoft Teams meeting, press the mute button shortly, and the microphone mute function will be activated. However, the mute icon on Zoom or Microsoft Teams meeting software will not be displayed accordingly.
In reality, the microphone on the headphones will be in a muted state, which will result in no audio signals being transmitted to the software.
16.Can the microphone bar control mute or unmute?
No, the microphone mute switch can only be controlled through the inline control button.
17.How to set up my device on the Mac system?
1. On the Mac home screen, select the Apple icon in the top left corner, then click on System Preferences; open the Sound option.
2. On the Input and Output tabs, select the EMEET GeniusCall HS50 device.
18.How to set up my device on the Windows system?
1. Connect your device to the computer first.
2. Right-click the 🔈 from the lower right corner of the computer, then open the sound setting.
3. On the Input and Output tabs, select the EMEET GeniusCall HS50 device.
19.How to set up devices to work with Zoom?
To select devices that can work with Zoom, please follow these steps:
1. Click on the Settings icon in the upper right corner of the Zoom window.
2. Click on Audio.
3. In the Audio options, select the EMEET device from the dropdown lists for Speakers and Microphone.
20.How to set up devices to work with Microsoft Teams?
To select a device to use with Microsoft Teams, follow these steps:
1. Click on your profile picture at the top of the Teams window.
2. Click on Settings, then Devices.
3. In the Devices section, select the EMEET device under Audio devices.
21.How to set up devices to work with Google Meeting Teams?
Upon establishing a connection, select the settings for both the headphone speakers and microphone within Google Meeting.
